Our Mission: The Builders Trust Claim's Department staff will focus on injured workers and help facilitate their successful return to work. Further, we seek to reduce our Participant's claims costs while delivering world class claims service. We are guided by the Mission Statement and the Core Values of Builders Trust of New Mexico.
The department is guided by the company's Mission Statement and Core Values. Specifically, our Claims Department employees are committed to focusing on injured workers and facilitating the concepts of Stay-at-Work and early Return-to-Work.Further, we seek to reduce our Participants claims costs while delivering World Class customer service.
Our veteran claims adjusters know the workers compensation system and can effectively manage cases because they are not saddled with huge caseloads.Our department works as a team to see that investigation is completed in a timely fashion and benefits are issued in a prompt and fair manner.
At Builders Trust, safety and injury prevention are priority one! However, we assure you that if one your employees is injured we have the right team, armed with the right tools, to get your employee back on his or her feet and back to work.
THE CLAIMS DEPARTMENT IS STAFFED WITH EXPERIENCED, BONDED AND LICENSED CLAIM ADJUSTERS. WE UTILIZE PROGRAMS SUCH AS DIRECT NEGOTIATED DISCOUNTS, A PREFERRED PROVIDER ORGANIZATION, A PHARMACY BENEFIT MANAGER AND COMPREHENSIVE BILL RE-PRICING TO HELP KEEP DOWN THE COST OF MEDICAL TREATMENT FOR YOUR EMPLOYEES. ADDITIONALLY, WE HAVE BUILT LONG-TERM PARTNERSHIPS WITH NURSE CASE MANAGERS, PROFESSIONAL INVESTIGATORS AND ATTORNEYS AND WE EMPLOY THESE TYPES OF RESOURCES WHEN NECESSARY.
What you should know
To report a claim you must complete the New Mexico First Report of Illness or Injury (FROI) form. Click on this link to obtain a FROI form.
The New Mexico Workers Compensation Administration rules state that Participants of Builders Trust self insurance group must report every worker injury within 72 hours of knowledge of the earlier of (a) actual knowledge of the accident or (b) presentation of a notice of accident form. Injuries must be reported to Builders Trust, regardless of whether the employer feels the claim is valid.
We promote the concepts of Stay-at-Work and Early Return-to-Work after an injury has occurred. Our adjusters will work with the employer, the injured employee and the injured employee's health care providers to facilitate the injured employee's return to work. This may require modified, or temporary alternate duty, during recovery.
Vice President of Claims
Mike oversees all department operations including financial reserve and payment transactions. He also manages litigation as well as vendor relationships and contracts. Throughout the year Mike also spends time on legislative issues for the betterment of New Mexico's workers compensation system
Claims Department Manager
Ethan supervises the adjusters and administrative staff of the BT Claims Department. He oversees the daily operations, conducts internal audits, monitors processes and procedures and is responsible for staff training.
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